Recently our salesperson in Spain, Carlos, stayed for one night in a small four star hotel just outside Barcelona. He was extremely impressed and surprised when he noticed that in every room, the hotel has 49 bedrooms in total, there is a laptop PC with Internet connection, free of charge to guests. It drew his attention, not only because of the ‘wow effect’, but also because of the unusual added value the hotel owner wanted to give to every guest.

Leaving aside any debate about whether this investment will pay-off in time or not, not to mention the maintenance costs that obviously are not cheap, the impression Carlos got is that this is the future of hotel services. This leads us to our blog for today, the discussion of hotel services being revamped. We at Acentic believe that what most hotels offer today in terms of in-room internet and TV services will dramatically change or they should anyway. Today’s savvy and empowered hotel travellers are going to demand these kinds of hotel technology improvements to hotel rooms. We’re all for it!