...but account management is just as important. As you know I have been holidaying in Devon and enjoying a round of golf or two. I played one game with a dear friend of mine who is a London City Finance wiz. As you would expect, by the 3rd tee we were discussing the economy and some work matters.

My friend said “You know Alistair, I am sick of doing all the Business 101 jobs (read account management) at work. I want to get back to cutting the big deals.” I tend to agree with him, as does Richard, Acentic’s UK Managing Director, who just made the thrilling win of 42 Marriott properties across the UK, well done Rich. However, we at Acentic, are advocates of great account management. It is the little steps everyday that we make in fine tuning our customer care services that keep the Acentic team a winner, even when the market is down. I am in agreement with the book review of Terry Gustafson:  “It’s so much to Noddy’s credit that he can adapt to any circumstance with a positive attitude.”

Enjoy the rest of your Summer and I wish you success everyday as well as a big deal this quarter!