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About Richard Robinson

Richard Robinson is a 20-year veteran of the media industry, including 15 years spent in hotel television technology, and has been an executive director at Acentic since its founding in 2003.
As CEO of Acentic he will continue to focus on extending Acentic’s digital TV and high speed Internet access (HSIA) services throughout the European market and to the Asia-Pacific region, the world’s fastest growing hotel market.

Tuesday, November 09, 2010

We are helping hotels differentiate to win awards

by Richard Robinson

The 17th Annual World Travel Awards http://www.worldtravelawards.com/ has announced the winners for the best in the travel and tourism industry across the World. Acentic is proud to be the technology provider for 11 of the winning luxury hotels in Europe.

Voted on by travel agents worldwide, winning a World Travel Award has become much sought after and great customer service is one of the major differentiating factors. Acentic’s technology system for hotels allows the hotelier to provide the best in customer service and cater to travelers with sophisticated technology demands.

Hotel Winners that Acentic provides in-room entertainment and broadband services for include:

Europe’s Leading Airport Hotel: Sheraton Amsterdam Airport Hotel and Conference Center / Netherlands
Europe’s Leading Business Hotel: Hotel Arts Barcelona / Spain
Europe’s Leading Golf & Leisure Resort: Praia d’el Rey Marriott Golf & Beach Resort / Portugal
France’s Leading Resort and Frances’s Leading Spa Resort: Evian Royal Resort
Germany’s Leading Business Hotel: Westin Grand Berlin
Portugal’s Leading Conference Hotel: The Campo Real Golf Resort & Spa
Portugal’s Leading Golf Resort: Hilton Vilamoura
Russia’s Leading Conference Hotel: Moscow Marriott Grand Hotel
Spain’s Leading Business Hotel and Spain’s Leading Hotel: Hotel Arts Barcelona
Switzerland’s Leading Spa Resort: Kempinski Grand Hotel Des Bains St. Moritz
Wales’ Leading Golf Resort: The Celtic Manor

With the World Travel Awards taking a global lead, more and more hotels are striving to win. Whilst Acentic won’t replace the smile at reception, the great service in the restaurant or that fantastic bed guests will rave about for weeks, Acentic does ensure that when the guest is in the room and not sleeping the entertainment and connectivity experience is on a par or even better than that experienced at home and in-line with the overall service level of the hotel, contributing to the guests’ satisfaction.

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