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About Sebastian Scholz

Sebastian Scholz, Acentic's Product Manager, is an experienced professional in New Media technology and mobile applications. He has been with Acentic for over 10 years as a member of the Web Design and R&D teams, contirbuting to product development and offering optimisation. Working closely with Acentic's Sales and Marketing team, Sebastian supports hoteliers with tailor-made solutions that enhance the in-room iTV experience and guest satisfaction.

Monday, August 29, 2011

Smart TV in the Hotel Environment

by Sebastian Scholz

TV technology is on the fast track these days. It seems like not a month passes when a TV manufacturer doesn’t announce a new smart TV. With all this buzz about smart TVs, it was just a matter of time before hotels picked up the topic, discussed and predicted the end of system integrators and Pay TV. Smart TVs are arriving in earnest.

However, what most decision makers do not realize is that smart TVs are only as smart as the applications that are developed for them. The purchase of a smart TV also requires hoteliers to think about which applications they require and more specifically, which applications are best suited for the hotel environment.

As system integrators, we are working closely with the TV manufacturers  to develop application suites that fully leverage the capabilities of the TV and meet the needs of the hotel guests whilst at the same time providing hoteliers with a return on investment. In other words, it’s the applications that make the TV smart.

For example, Acentic launched our brand new CoreUI and due to its system architecture we were able to retro-fit over 500 hotels with this brand new Guest User Interface. The new CoreUI enables the hotel to choose from a variety of what we call "On-Screen Apps" which enable the hotel to offer a lot of new services beyond simple payTV and hotel information.

We at Acentic are focused on providing services that fall into two kinds of applications, the ones bringing the hotel services to guests and the neat little helper apps that allow guests to get flight information, find out about the weather at their next stop, or simply order a sandwich. Both types of applications are needed for a truly smart TV environment and need to be integrated within a wider interactive strategy that also entertains guests and provides the property with a return on investment today but also tomorrow.

Today’s technology is rapidly evolving and the software applications that make devices smart are evolving even faster. In such an environment a system integrator  that can deliver the latest smart technology but also ensure that your platform is upgraded through the years is key for both the property, the property's finance director and impotantly the guests.

Comments

8/30/2011 9:46:14 AM #

Wouter Staal

Dear Sebastian, your post is very valid and true. Hoteliers should realize not all consumer apps presented in the mainstream market are legally available in hotels due to content rights, not are they relevant for guests. Philips' MediaSuite delivers the most important and popular consumer apps like international news, but also local news, weather and lifestyle news. On top of that, the known social media is provided plus we've developed dedicated apps for hotel guests like the City Info app and the World Clock. These will always appear on top, together with the mostly used apps in hotels, therefore offering directly what hoteliers require. Acentic's expertise could offer for example VOD or a link to a hotel's PMS. A new world of connectivity through - relevant - local and international apps has arrived. Check this link for more info: http://www.hospitalitynet.org/news/4052308.html

Wouter Staal Netherlands

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